I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I haven’t been able to log in since an update to the app in May. Please contact the independent franchise operator for immediate and personal assistance.
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. The entire time they ALL looked like they were thoroughly annoyed at just the thought of being alive…how about being thankful you have a job and smiling at your customers just a bit! Oh, and let’s not forget that there were NO apologies on their side (even from who I think might have been the manager? If she was, no wonder her employees are lacking enthusiasm - she was moving slower than the rest of them. During all of this and 45 mins later I’m still waiting for all of our food and have watched no less than 10 other orders for other customers go out. Upon presenting my app receipt they had to manually write my order down down and they got it WRONG 3 times. Then standing there blankly staring at them because there is no sign of actual food coming out or cups for our drinks, they inform me they only got an order for the desserts. Asked if we could have our blizzards last and after telling me, yes, continued to make them. Placed an order online for 7 people (over $60) and was the first set of customers to walk in the door. That, however, does not give permission to those working to work slower than sloths! Literally they were VERY slowly walking around bumping into each other like they were completely lost. Please contact the independent franchise operator for immediate and personal assistance.įirst off, I understand employee shortage. Thank you for sharing your feedback, we’re sorry you had a disappointing experience at one of our locations.
I’ll get my ice cream from Braums from now on! I opened the lid and my blizzard was 1/4 melted. She said I didn’t have you on my order list. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. When the lady opened the window she started handing me someone else’s order.
I get to the drive up window and waited, and waited. I pulled up and had to wait to get my order because the person in front of me ordered a large order. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. I ordered on the app a small Girl Scout Thin Mint blizzard.
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